Engage Customers, from order to delivery.

Own your customers' delivery experience across multi-carrier shipping

8 1

Make delivery memorable for all the right reasons.

Don't leave it to the carriers to provide your customers with delivery updates - with myCCL you can own your customers order experience from order received through to delivered.

Making sure every delivery builds loyalty.

Marketing
Marketing
Global Marketing Automation Strategy

There's many reasons to keep customers informed every step of the way

Side view portrait of business colleagues with headsets using computers at office

Reduce WISMO queries

Keeping customers updated at every stage of their journey, hugely reduces the number of WISMO (Where is my order?) queries.

shutterstock_2672543315

Generate additional revenue

Branded tracking pages provide additional opportunities to drive a highly engaged audience back to your own website, for related products, information updates or promotions.

 

shutterstock_2709202857-cutout

Capture Customer Feedback

Gathering customer feedback at the point of delivery helps you proactively address any issues by make quick changes to carrier choice and service, leading to happier customers and greater loyalty.

 

stock-photo-diverse-business-people-having-a-team-meeting-in-an-office-group-of-happy-business-professionals-2360064203

Lasting loyalty

Keeping customers informed and providing a consistently branded, exceptional post-purchase experience is a sure-fire way to generate loyalty and repeat customers.

15 %

Average CTR back to your website

4 +

Tracking page views per order

30 %

Reduction in WISMO calls

What our customers say...

The Customer Experience Solution has helped us to give our customers clearer information about their order status. We are very satisfied with its service.”

Lila Idiáquez, Customer Service and Supply Chain

See how a Branded Post Purchase experience can increases customer loyalty and repeat business

 

Own your delivery experience, with personalised customer updates.

Make delivery memorable with myCCL.

Book a demo today